FAQs

Frequently Asked Questions About Ordering Online

If you have questions about our ordering policies or how to order one of our publications online, please consult our list of Frequently Asked Questions to the right, or contact our Customer Service department using one of the methods outlined below.

Customer Service at your fingertips.

 

Phone: Customer service representatives are available Monday through Friday 9:00am to 5:30pm EST to take your order and answer questions. call us at 954-743-4442.

E-mail: Send your queries to us at keepbeaching@candelabeachwear.com

All questions will be addressed within 24 hours of receipt. Please note that for your security, we actively discourage placing an order with us via e-mail. Shop online instead through our secure server. We appreciate your business and look forward to serving you!

A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our shopstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it. All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the Queen Polly Shop, please feel free to e-mail us at contact@PUT YOUR WEBSITE LINK

A. Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account. If you expect to purchase additional materials from Queen Polly in the future, you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchasing and donations made at Queen Polly. Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable. After completing the shipping and coupon discount information, you will need to enter in your payment details. Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the "Submit order" button to the lower right of your screen. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail. Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department using one of the options listed at the top of this page.

A. To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the "Update cart" link.

A. To add item to your cart, navigate to the page of the item you are interested in and then choose your desired specifications of that item. When you click the “Add to Cart” link, you will be brought to your "Shopping cart" page where you can then enter the quantity of the item that you would like to order using the "Qty" field on the right side of the screen. After you have entered a quantity, you can continue shopping or choose to complete your order using button checkout.

A. After you complete the checkout process, a receipt will appear on your screen detailing your final order, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference. You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

A. Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order. All shipping costs are calculated using Postal Service shipping module, but for the moment we are offering Free Shipping Worldwide.

A. We accept four types of major credit cards (Mastercard, Visa, American Express, and Discover), as well PayPal. Please contact us if you found that your country dosen't contains a payment option via email : contact@PUT YOUR WEBSITE LINK

A. We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase, you’ll need to send an email to our Customer Service department at contact@PUT YOUR WEBSITE LINK to obtain an approval number. Once you have obtained your approval number, please follow these three easy instructions to return your purchase: Make sure the item is in resalable condition. We cannot refund or credit returned items that are marked or otherwise damaged. Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned item so that we can issue the proper credit or refund. Ship the package to our returns department. To guarantee delivery, please insure your package or ship it by UPS. Returns must be sent postpaid to the address that we will provide you. If you have additional questions about our returns policy, please e-mail our Customer Service department at contact@PUT YOUR WEBSITE LINK

A. All orders are shipped from our warehouse within 2-5 business days of the order being placed. Purchases shipped anywhere in the continental United States will arrive within 10-20 business days of the order date. Orders being shipped outside of the United States generally arrive within 3-4 weeks of the order date.